Real Time Networks

Mitel Connect

Mitel Connect support,
from the team that started with ShoreTel.

Real Time Networks was founded in 2006 to install ShoreTel VoIP systems — the platform that became Mitel Connect. We still support hundreds of Mitel Connect seats today, and when customers decide it's time to modernize, we handle the migration to UCaaS without disrupting the business.

Talk to usCall 888-343-6966

Why this matters

The people who know your system best are usually the ones who installed it.

A lot of Mitel Connect customers feel stranded. Their original installer moved on, the Mitel reseller channel has churned, and the folks on the support line don’t know the customizations that were made three years ago. We know, because we’ve been on this platform since it had a different name. Our team has seen every configuration and fixed every weird edge case at least twice.

If that sounds like you, call us. We can take over your Mitel Connect practice today — and when you’re ready to move on, we already know where all the bodies are buried.

The MiVoice Connect collaboration interface shown on a laptop — messaging, presence, and contacts in a single pane.

What we handle

Day-to-day and migration day.

  • Ongoing support

    Full technical support for your existing Mitel Connect deployment — the same service level our longest customers have relied on for almost two decades.

  • Moves, adds, changes

    New hires, departures, department reorganizations. We’ll handle the extension moves, auto-attendant changes, and call-routing updates as your business evolves.

  • Troubleshooting

    Intermittent call quality, voicemail oddities, integration glitches — our engineers have seen it before.

  • Migration to UCaaS, when you're ready

    We’ve done the Mitel-Connect-to-SkySwitch migration many times. We know which numbers port cleanly, which extensions need re-thinking, and how to stage the cutover so the business never misses a call.

Looking at the newer platform?

MiVoice Connect is Mitel’s next-generation version of Connect.

Same platform family, newer phones (6900 series), native mobile integration, richer collaboration UI. Same RTN team supports both, so the transition between them is painless when the time comes.

See MiVoice Connect

What customers on our telephony practice say.

  • “Thanks for your help in herding the cats on that one. Once we got all the other vendors on the same page, it all came together. Your taking leadership in the path to a resolution was the key to getting this one off everyone's plates.”
    — Director of IT, existing customer

Your Mitel Connect system shouldn’t feel orphaned.

Tell us what platform you’re running, what’s working, and what isn’t. We’ll tell you honestly whether to keep it, extend it, or move on.

Talk to usCall 888-343-6966