Managed IT
We can be your whole IT team.
Or just help.
Help desk, remote monitoring, cybersecurity, and CIO-level advice — delivered by a cloud-native team that's been doing this since 2006. Every role on an IT department is available on a rolling contract, with the flexibility you don't get from traditional staff augmentation.
The math most owners don't do until it hurts.
Before a business signs a help-desk vendor, the first question is usually “can we just handle this in-house?” Here’s the ballpark for why most can’t.
- 3.23
- Support tickets per user per month
- Upper-end industry average (MetricNet, 2018)
- 9
- Full-time agents a 100-person tech firm needs
- To cover that ticket load internally
- 2
- People your in-house IT person can be, at once
- When they're also mid-project on something strategic
- Since 2006
- We've been solving this for businesses like yours
Help Desk
One number when something breaks.
Computer, printer, copier, phone, internet — if it’s keeping someone on your team from doing their job, our help desk picks up. Our agents are highly-trained generalists, and when they can’t solve it themselves, they escalate directly into the specialists on our team who can.
A small agent on each machine lets us see what the user is seeing and fix most issues remotely without waiting for a site visit. Think of it as cloud-based IT assistance you pay for by the month instead of by the headcount.
Standard hours
7 AM – 7 PM Central
Midwest-based agents, Monday through Friday.
24/7 available
Always on, for a little more
Optional upgrade when evenings, nights, and weekends matter to your business.
Remote Monitoring & Management
Reactive costs money. Proactive saves it.
A small agent on every PC watches system health continuously — Microsoft patches, system resources, suspicious processes, basic virus and malware signatures. Most of the time, we’ve identified and fixed the problem before your users notice.
It’s like having a NASCAR pit crew come into your business every night, check out every machine, and make sure it’s good to go for the next morning. If something can’t be fixed remotely, you get notified before the workday starts — not after a user files a ticket.
What’s watched, every machine, every night
- Hardware health and disk integrity
- System resource utilization
- Microsoft patch compliance
- Virus and malware signatures
- DNS and web-filter enforcement
- Internet connectivity
- Unusual process or login activity
Security
Right-sized for your actual risk.
Security is like securing your home. A fence, a heavier door, bars on the windows, an alarm, a junkyard dog — each move makes you safer, but none of them make you unbreachable. Your design needs to match your risk. A salvage yard with no customer records is a very different target than a firm holding medical or financial data.
Think of it this way: the gazelle doesn’t need to be faster than the cheetah. It just needs to be faster than enough other gazelles that the cheetah picks someone else. Our job is to make you one of the hard targets.
Air-gapped backups
Backups ransomware can’t touch. A breach doesn’t give your data back, but we can restore your environment to the point just before it hit.
User testing & training
Most breaches start with a click. We run random phishing simulations. When a user slips, they get trained on recognizing that specific trick — not a generic video.
Endpoint detection
Always-on monitoring for unusual activity on every device. Suspicious files get quarantined automatically and flagged to a specialist before damage spreads.
How we respond
The five-step plan we run when it matters.
When an incident happens, the worst time to design your response is in the moment. Every customer we protect follows the same playbook in advance.
Step 1
Identify
Map your equipment, software, policies, and procedures. You can't protect what you haven't catalogued.
Step 2
Protect
Put controls in place — access rules, encryption, endpoint hardening — to limit who can reach your network and data.
Step 3
Monitor
Watch for unauthorized connections and unusual activity. Catch intrusions in the attempt, not the aftermath.
Step 4
Respond
When an attack happens, execute the plan. Contain, notify, and keep business operations running.
Step 5
Recover
Restore critical systems and data from protected backups so you're back to business as fast as possible.
The threat landscape doesn’t slow down.
Four to five new malware programs are discovered every second. No single tool can catch every one. The right posture is a layered one — and it needs to be set up before you’re the target, not after.
Source: The Independent IT-Security Institute (AV-TEST).
Peace of mind for your business.
What’s included when RTN runs Managed IT for you.
24/7 live-answer help desk
Immediate access to tech support. A real person, not a menu. Escalation paths into specialists when a ticket needs deeper work.
Proactive monitoring
We spot problems before your users do — overutilized systems, failed patches, unusual activity. The pit crew checks every machine overnight.
Security that fits your risk
Antivirus and anti-malware on every Windows and Mac. Two-factor authentication, DNS filtering, encrypted wireless, secured endpoints.
Fast recovery
Backups that are air-gapped from ransomware. If something gets through, we restore your environment to the point just before the breach.
CIO-as-a-service
Strategic guidance on the big decisions — roadmap, vendor selection, compliance — without the cost of a full-time executive on payroll.
We coordinate the rest
Most IT problems touch three or four vendors. We're comfortable leading that coordination on your behalf so you stop chasing ticket numbers across four portals.
Two tiers
Standard IT services, or enhanced with security.
Most customers start with the standard package. The enhanced tier adds advanced endpoint protection, data-loss prevention, security awareness training, and threat detection & containment.
Pricing is scoped to your size and environment. Request a quote.
What our Managed IT customers say.
Ready to stop chasing tickets?
Tell us what’s broken (or what’s about to break). We’ll be honest about whether we’re the right fit — and if we’re not, we’ll point you at someone in our 200+ vendor network who is.